Last updated: November 1, 2026

These Terms of Service (“Terms”) apply when you order or use the External AI Readiness Assessment or apply for the WV Hometown Pay It Forward Program from Triquetra Marketing LLC (“Triquetra,” “we,” “us”) on triquetramedia.com. By placing an order or submitting an application, you agree to these Terms and to our Privacy Policy.

1. What the assessment is

The External AI Readiness Assessment is a written, scored report on how AI assistants such as ChatGPT, Claude, Gemini and Perplexity find, understand and trust your business. It reviews your public website, business listings and public social profiles against the 4 C’s framework (Compatibility, Clarity, Credibility and Consistency), plus a Foundation check on whether AI systems can reach and read your site. It includes a short test of how four AI assistants answer buyer questions about businesses like yours.

Every report is reviewed by a person at Triquetra before it is sent. Nothing is sent automatically. We deliver the report as a PDF through a private link that works for 14 days. Each package includes a complimentary 30-minute call to talk through your findings.

2. Public information only

We review public information only. We never ask for passwords, logins or access to your accounts. Anything that would need your access is listed in the report as “Not checked.” The report reflects what we could see on the date shown. AI answers and public pages change often, so the report is a snapshot, not a continuing review.

3. Your authorization

When you order, you confirm that you own the business or are authorized to request a review of its public website, listings and profiles. Please do not order a review of a business you are not authorized to represent.

4. Packages and prices

Packages are Solopreneur, Small Business and Multi-Location, at the prices shown on the order page at the time you order. The package limits (pages read, buyer questions tested and live searches) are described on the order page. You choose a package when you order. We confirm that it fits your business before we start, and if a different package fits better, we will tell you and work out the difference with you before we continue.

5. Payment

You pay by card when you place your order. Payments are processed securely by Stripe. We do not see or store your full card number. Prices are in U.S. dollars. Your order is confirmed when your payment succeeds, and you will receive a receipt by email.

6. Coupon codes

Coupon codes are issued by Triquetra, usually to businesses approved for the WV Hometown Pay It Forward Program. Each code is unique, can be used once, expires 30 days after it is issued, has no cash value, cannot be transferred or combined with another code, and applies only to the package it was issued for.

7. WV Hometown Pay It Forward Program

The program offers a reduced rate on the assessment to West Virginia solopreneurs and small businesses. It is not available for the Multi-Location package. Every application is reviewed and must be approved, and space is limited each month, so we cannot promise a spot. Applying does not guarantee approval, and approval is at our discretion. If you are not approved right away, you stay on our list and we may contact you when a spot opens. The reduced rate is paid for in part by sponsors, which may include Triquetra. Approval and the reduced rate apply only to the business named in the application.

8. Timing

We aim to deliver your report within five business days of your payment. This is a target, not a guarantee. We will contact you if there is a delay, for example if we need clarification about your business or if your website cannot be reached.

9. Cancellations and refunds

You may cancel and receive a full refund at any time before we begin your review. Once the review has started, the fee is not refundable, except that if we are unable to complete your assessment for a reason on our side, we will refund your payment in full. To request a refund, email stacy@triquetramedia.com.

10. No guarantee of results

The report is a review of public information. It is not a guarantee that any AI assistant will recommend, mention or rank your business, or that following its findings will increase traffic, leads or sales. AI systems change frequently and are outside our control.

11. Not legal advice

The report may list compliance items, such as the presence of certain policies or notices on your site. Those items are listed for presence only, for your attorney to review. They are not legal advice, and we are not a law firm.

12. Ownership and use of the report

You may use your report for your own business purposes and share it with your team and advisors. You may not resell it or publish it as your own work. The 4 C’s framework, our methods and our templates remain ours. You keep ownership of your business information and content. We will not publish your business name or findings without your permission.

13. Third-party services

We use third-party services to run the assessment and our business, including Stripe for payments, AI assistants to run the buyer-question tests, and scheduling and video tools for your call. Their availability and policies are outside our control. See our Privacy Policy for how information is handled.

14. Disclaimer and limit of liability

The assessment and report are provided “as is.” To the fullest extent the law allows, Triquetra is not liable for indirect, incidental, special or consequential damages, or for lost profits or revenue, arising from the assessment or report. Our total liability for any claim related to the assessment is limited to the amount you paid for it.

15. Governing law

These Terms are governed by the laws of the State of West Virginia, without regard to its conflict of law rules. Any dispute will be brought in the state or federal courts located in West Virginia.

16. Changes to these Terms

We may update these Terms. The version in effect when you place your order applies to that order. The “Last updated” date above shows when they were last changed.

17. Contact

Questions about these Terms? Call 304-997-8741 or email stacy@triquetramedia.com.